Sweetie Jar is a home based business centered in South Buffalo. While we do not have a brick and mortar storefront, we do offer in person consultations at any location you choose as well as delivery to your event venue. Orders can also be made online or over the phone.
Allergies and Dietary Restrictions:
We do our best to honor all allergies and dietary restrictions, but please know that we do have allergens in our bakery.
Allergens Found in Our Shop:
Vegan, Gluten Free, Dairy Free, and Keto options are available for certain recipes upon request.
We can be reached via phone or email. Please note that if we don’t pick up we are probably creating something delicious, however, we will respond to any voicemail or email within 24 hours. If you are contacting us regarding an event, please make sure you inform us of your special date so we can prioritize accordingly. Additionally, if you do email us, please make sure to add us to your contacts so our return message doesn’t end up in your spam folder.
And finally, although we love to read all of your wonderful comments and helpful suggestions, we urge you to not use Instagram/Facebook/Text Messages for important questions or order placing.
Pricing Quotes and Custom Orders:
When inquiring about a price quote or a custom order, please provide us with as much information as possible (flavor(s), guest count, size of jar, number of jars, number of cookies, date and time needed, colors, any writing, photos, or theme). We do have an online form for quote inquiry that you can fill out or email us directly (Amanda@SweetieJarBakery.com). If you have any pictures of what you would like, please include those but keep in mind that we do not replicate other people’s work. We can use it as a general guide when decorating your desserts.
Quotes can take anywhere from 24-72 hours for us to create, this can include any phone calls or schedule appointments. Please keep this in mind when ordering with us.
For all non-custom orders you can use our easy online ordering. Our online orders are also made to order and are available to be shipped within NYS. Delivery is available for orders over $50 (see below).
We require a 50% deposit for all custom orders at the time of ordering. Because all of our Sweetie creations are handmade and freshly baked, we can only take a limited number of orders per weekend.
All orders require payment in full 14 days prior to delivery date unless other arrangements have previously been made. Your due date will be stated on your electronic invoice, which can be paid online. If you require a paper invoice mailed and/or need to pay by check, please be aware that mail delivery times must be taken into account.
We accept all credit cards as well as PayPal and Venmo, checks are only accepted if received at least 14 days before your event. Cash will only be accepted at time of delivery and with prior permission.
Additionally, please remember to read your invoice thoroughly before paying so we can make any adjustments or changes, if required. Any changes made after paying an invoice may not be accepted or may require an additional charge depending on the type of change.
Changes in Orders
We understand that life happens and sometimes changes with your order will too. We will always try to be as accommodating as possible. For custom orders, our policy is to accept any tweaks to your order (ie. changes to flavors, fillings, and some designs) up to 7 days before delivery. For changes received less than 7 days prior to delivery, changes will only be accommodated at the discretion of Sweetie Jar Bakery.
All changes must be confirmed via email.
For custom orders, cancellations will be reimbursed as follows:
Because Sweetie Jars and Cookies can not simply be put back on a shelf and sold to a different customer, all custom order sales are final as of 7 days prior to delivery date. It is the customer’s responsibility to review the design, flavor, and color choices they have chosen before this time. Only in very rare circumstances will a refund be allowed.
Sweetie Jar Bakery will deliver your custom ordered Sweetie delights to your event venue. We require a minimum order of $3 to deliver and offer free delivery to orders over $300. Our local delivery area is within 15 miles of our South Buffalo location. Our delivery fee starts at $20 within our local area plus $2 per additional mile. Free delivery applies only to our delivery area, outside we charge $2 per mile. Any deliveries outside our normal 8AM-6PM may be an additional fee. Orders under $30 will be shipped via UPS two day shipping at current shipping rates.
Guarantee / Disclaimer:
At Sweetie Jar Bakery, we always do our absolute best to keep our customers coming back for more, but if for some reason your order is not made to your exact specifications, we’ll correct it before your big day.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators. We encourage you to provide us with color swatches if you’re looking for that perfect shade of pink, or feel free to provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other decorators.
Please remember that we cannot read your mind and there are a lot of chances that the design of your order will be different than what you are expecting if not enough information is provided. We will do our best to follow up with the appropriate amount of questions but assumptions will be made. We do not take responsibility if the color of the decoration is a different shade than you had in mind.
Sweetie Jar Bakery is not responsible for any damage done to the product after it has been delivered and set-up. The client assumes full responsibility arranging for the caterer/servers to cut, serve, and remove all existing supports inside of the order. All cake supports used are made of non-toxic products. Sweetie Jar Bakery is not responsible for any injuries that may occur due to failure to remove the necessary supports. Sweetie Jar Bakery is not responsible for any damage the product may suffer due to the environmental conditions in which the desserts are stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decorations. Sweetie Jars can be kept unrefrigerated for up to 2 days, refrigerated for 6 day, and frozen for up to 6 months.
All orders are subject to these policies listed above. Policy last updated: 6/5/23
Copyright © 2023 Sweetie Jar Bakery - All Rights Reserved.
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